Privacy policy

Last updated: August 4, 2026

1. Introduction

Muzzly operates this website and online store, including all related information, content, products, services, tools, and features, to provide you with a secure and enjoyable shopping experience.

Our store is powered by Shopify, which enables us to provide our products and services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

By using www.muzzlypet.com, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to an individual.

Depending on how you interact with our store, we may collect the following information:

Contact Information

  • Full name
  • Shipping address
  • Billing address
  • Email address
  • Phone number

Payment Information

Payment details necessary to process your purchase.

Please note that payment information is securely processed through our payment providers. Muzzly does not store your complete credit or debit card details.

Order Information

  • Products viewed
  • Shopping cart contents
  • Wishlist items
  • Purchase history
  • Returns
  • Refunds
  • Exchanges
  • Order preferences

Account Information

If you create an account, we may collect:

  • Username
  • Password
  • Account preferences
  • Saved addresses

Communications

Information you provide when contacting customer support, submitting enquiries, reviews or feedback.

Device Information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Cookies
  • Similar technologies

Website Usage

  • Pages visited
  • Time spent on pages
  • Products viewed
  • Clicks
  • Navigation patterns
  • Referral sources

3. How We Collect Your Information

We collect personal information in several ways.

Information You Provide

You provide information when you:

  • Place an order.
  • Create an account.
  • Subscribe to our emails.
  • Contact customer support.
  • Leave a review.
  • Participate in promotions or surveys.

Automatically Collected Information

When you visit our website, we automatically collect certain information using cookies and similar technologies.

These technologies help us:

  • Improve website performance.
  • Remember your preferences.
  • Understand how visitors use our website.
  • Measure marketing performance.
  • Provide a better shopping experience.

Information from Service Providers

We may receive information from trusted third-party providers who help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and fulfillment partners
  • Analytics providers
  • Fraud prevention services

4. How We Use Your Personal Information

We use your personal information to operate our business and provide our services.

Processing Orders

  • Process payments.
  • Confirm orders.
  • Arrange shipping.
  • Deliver your purchases.
  • Process refunds and returns.
  • Provide order updates.

Customer Support

  • Respond to enquiries.
  • Resolve issues.
  • Provide after-sales support.
  • Improve customer satisfaction.

Improving Our Website

  • Improve user experience.
  • Optimise website performance.
  • Understand customer preferences.
  • Improve products and services.

Marketing

With your permission where required by law, we may send marketing emails about:

  • New products.
  • Special offers.
  • Promotions.
  • News and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Security & Fraud Prevention

  • Verify transactions.
  • Prevent fraud.
  • Detect suspicious activity.
  • Protect our customers.
  • Secure our website.

Legal Compliance

We may process personal information where necessary to:

  • Comply with applicable laws.
  • Respond to lawful requests from government authorities.
  • Enforce our Terms of Service and other policies.
  • Protect our legal rights.

5. How We Share Your Personal Information

We only share your personal information when necessary to operate our business and provide our services.

We may share your information with:

  • Shopify.
  • Payment providers.
  • Shipping and fulfillment partners.
  • Analytics providers.
  • Marketing partners.
  • Government authorities or legal entities where required by law.

6. Relationship with Shopify

Our website is powered by Shopify.

Shopify processes certain personal information to provide secure payment processing, website hosting, fraud prevention, and order management.

Information you provide through our website may be processed by Shopify and its trusted service providers, including providers located outside your country of residence.

For additional information regarding Shopify's privacy practices, please refer to Shopify's Privacy Policy.

7. Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Remember your preferences.
  • Improve website functionality.
  • Analyse website traffic.
  • Understand visitor behaviour.
  • Support marketing activities.
  • Enhance your shopping experience.

Most web browsers allow you to manage or disable cookies through your browser settings.

Please note that disabling cookies may affect certain features of our website.

8. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information through our website, please contact us so we can remove the information where appropriate.

10. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic transmission or online storage is completely secure.

While we strive to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements.
  • Improve our business.

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

12. Your Privacy Rights

Depending on your country or region, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your personal information.
  • Receive a copy of your personal information.
  • Object to certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the email address provided below.

We may request verification of your identity before processing your request.

13. International Data Transfers

Because our business operates internationally, your personal information may be transferred to, stored, or processed in countries other than your own.

Where required by applicable law, we implement appropriate safeguards to protect your personal information during international transfers.

14. Complaints

If you have concerns about how we process your personal information, please contact us first.

We will do our best to resolve your concerns promptly and fairly.

Depending on your location, you may also have the right to contact your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or industry practices.

Any updates will be published on this page together with the revised "Last updated" date.

16. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us.

Email: hello@muzzlypet.com

We aim to respond to privacy-related enquiries within 1 business day.

Note: This Privacy Policy may be updated from time to time. The latest version will always be available on www.muzzlypet.com.