Terms of service
Last updated: August 4, 2026
1. Overview
This website is operated by Muzzly. Throughout the site, the terms "we," "us," and "our" refer to Muzzly.
We provide this website, including all information, products, services, tools, and features available through it, subject to your acceptance of these Terms of Service.
By visiting our website or purchasing products from www.muzzlypet.com, you agree to be bound by these Terms of Service.
These Terms apply to all visitors, customers, users, merchants, vendors, and others who access or use our website.
2. Online Store Terms
By using our website, you confirm that:
- You will use our products and services only for lawful purposes.
- You will not violate any applicable laws or regulations.
- You will not upload or transmit malicious software, viruses, or harmful code.
- You will not attempt to interfere with the security or proper operation of our website.
Any violation of these Terms may result in suspension or termination of your access to our services.
3. General Conditions
We reserve the right to refuse service to anyone, at any time, for any lawful reason.
You understand that your information (excluding payment information) may be transferred across various networks to provide our services.
Payment information is always encrypted during transmission using secure payment technologies.
4. Accuracy, Completeness & Timeliness of Information
We strive to ensure all information on our website is accurate and up to date.
However, we do not guarantee that all information will always be complete, current, or free from errors.
The information provided is intended for general guidance only and should not be relied upon as the sole basis for making decisions.
We reserve the right to update or modify website content at any time without prior notice.
5. Modifications to Services & Prices
Prices may change without prior notice.
We reserve the right to:
- Modify products.
- Discontinue products.
- Suspend services.
- Change prices.
- Limit product availability.
Product availability may change without notice due to supplier inventory, demand, or operational reasons.
If an order is placed using an incorrect price caused by a technical or typographical error, we reserve the right to cancel the order and issue a full refund.
6. Products & Services
Certain products may only be available through our online store.
Some products may have limited availability and are subject to our Shipping Policy and Return & Refund Policy.
Although we make every effort to accurately display product descriptions, colours, images, and specifications, actual products may vary slightly depending on your device or manufacturer updates.
7. Billing & Account Information
You agree to provide accurate, complete, and current information when placing an order.
You agree to promptly update your account information whenever necessary.
We reserve the right to cancel or refuse any order that appears fraudulent or contains inaccurate information.
8. Shipping & Returns
All shipping terms are governed by our Shipping Policy.
All returns, refunds, and replacement requests are governed by our Return & Refund Policy.
By placing an order, you acknowledge that you have read and accepted both policies.
9. Optional Third-Party Tools
Our website may provide access to third-party tools or services.
These tools are provided "as is" without warranties, guarantees, or endorsements.
Your use of any third-party tools is entirely at your own risk and subject to the terms provided by those third parties.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, products, services, privacy practices, or accuracy of information found on those websites.
Accessing third-party websites is entirely at your own discretion.
11. User Reviews, Comments & Feedback
If you submit reviews, comments, suggestions, ideas, or other content to Muzzly, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, publish, translate, and display such content for business and marketing purposes.
By submitting content, you confirm that:
- It reflects your genuine experience.
- It does not contain false, misleading, or deceptive information.
- It does not infringe the rights of any third party.
- It is not unlawful, abusive, defamatory, discriminatory, or offensive.
- It does not contain malware, viruses, or harmful software.
We reserve the right, but are not obligated, to remove any content that we believe violates these Terms.
12. Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
13. Errors, Inaccuracies & Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:
- Product descriptions.
- Pricing.
- Promotions.
- Shipping information.
- Availability.
- Delivery estimates.
We reserve the right to correct any errors, update information, or cancel orders affected by inaccurate information at any time without prior notice.
14. Prohibited Uses
You agree not to use our website or services:
- For any unlawful purpose.
- To violate any applicable laws or regulations.
- To infringe intellectual property rights.
- To harass, abuse, threaten, or discriminate against others.
- To upload malicious software or viruses.
- To interfere with website security.
- To collect personal information without consent.
- To engage in fraudulent or deceptive activities.
Violation of these Terms may result in immediate termination of access to our services.
15. Intellectual Property
Unless otherwise stated, all content available on this website, including but not limited to:
- The Muzzly name.
- Logos.
- Branding.
- Website design.
- Product photographs.
- Graphics.
- Icons.
- Text.
- Product descriptions.
- Images.
- Digital content.
is the property of Muzzly or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.
16. Disclaimer of Warranties & Limitation of Liability
To the fullest extent permitted by law, Muzzly provides its website and services on an "as is" and "as available" basis.
We do not guarantee that:
- Our website will always be uninterrupted.
- The website will be error-free.
- All information will always be current.
- Defects will always be corrected immediately.
To the maximum extent permitted by law, Muzzly shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded under applicable law.
17. Indemnification
You agree to indemnify, defend, and hold harmless Muzzly, its directors, employees, contractors, affiliates, and service providers from any claims, liabilities, damages, losses, or expenses arising from:
- Your breach of these Terms.
- Your misuse of our website.
- Your violation of any law.
- Your infringement of the rights of another person or organisation.
18. Severability & Termination
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms remain effective unless terminated by either you or Muzzly.
We reserve the right to suspend or terminate access to our website if these Terms are violated.
19. Entire Agreement & Governing Law
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website, constitute the entire agreement between you and Muzzly regarding the use of our services.
These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Queensland, Australia.
20. Contact Information
If you have any questions regarding these Terms of Service, please contact us.
Email: hello@muzzlypet.com
We aim to respond to enquiries within 1 business day.
Note: This Terms of Service may be updated from time to time. The latest version will always be available on www.muzzlypet.com.
