Shipping policy

Last updated: August 4, 2026

1. Introduction

At Muzzly, we understand that receiving your order promptly and in perfect condition is just as important as the quality of the products themselves. This Shipping Policy explains how we process, ship, and deliver your order.

We're proud to offer free international shipping on all orders to our supported countries, with no minimum purchase required. Delivery timeframes and important terms are outlined below.

This policy applies to all products purchased through our website at www.muzzlypet.com.

2. Countries We Ship To

2.1 Australian Deliveries

We deliver to all Australian states and territories, including metropolitan, regional, and most remote areas.

2.2 International Deliveries

We currently ship to the following countries:

Europe

  • Austria
  • Belgium
  • Czechia
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

Asia-Pacific

  • Hong Kong SAR
  • Israel
  • Japan
  • Malaysia
  • New Zealand
  • Singapore
  • South Korea

Americas

  • Canada
  • United States

Middle East

  • United Arab Emirates

Important: We only ship to the countries listed above. If your country is not listed, we are unfortunately unable to process your order at this time.

3. Order Processing Times

  • Orders are processed within 1–3 business days (Monday to Friday).
  • Orders placed before 2:00 PM AEST are typically processed within 2 business days.
  • Pre-order or custom items may require additional processing time, as indicated on the product page.
  • Processing begins once payment has been successfully confirmed and inventory has been verified.

4. Shipping Times and Methods

We work with trusted international shipping partners to ensure your order is delivered safely. Delivery times vary depending on the destination and customs processing.

4.1 Estimated Delivery Times

Estimated delivery times are provided during checkout and typically range from 5 to 20 business days, depending on your destination.

Country Shipping Method Estimated Delivery Time
Australia Standard 8–18 business days
Austria Standard 10–18 business days
Belgium Standard 10–18 business days
Canada Standard 7–15 business days
Czechia Standard 10–18 business days
Denmark Standard 8–16 business days
Finland Standard 10–18 business days
France Standard 8–16 business days
Germany Standard 8–16 business days
Hong Kong SAR Standard 8–16 business days
Ireland Standard 8–16 business days
Israel Standard 10–20 business days
Italy Standard 10–18 business days
Japan Standard 10–20 business days
Malaysia Standard 10–18 business days
Netherlands Standard 8–16 business days
New Zealand Standard 7–15 business days
Norway Standard 10–18 business days
Poland Standard 10–18 business days
Portugal Standard 10–18 business days
Singapore Standard 8–16 business days
South Korea Standard 10–18 business days
Spain Standard 8–16 business days
Sweden Standard 8–16 business days
Switzerland Standard 10–18 business days
United Arab Emirates Standard 12–20 business days
United Kingdom Standard 7–15 business days
United States Standard 7–15 business days

Important Notes

  • Delivery times are estimates only and may vary due to customs processing, local courier delays, weather conditions, or peak seasons.
  • Remote or rural locations may require an additional 2–5 business days.
  • During holidays and promotional periods, delivery times may be longer than usual.

5. Delivery Locations

We deliver to:

  • Residential addresses
  • Business addresses
  • Parcel lockers (where available)
  • PO Boxes (for eligible smaller items, subject to carrier restrictions)

6. Shipping Costs

Free Shipping Policy

We offer free standard shipping on all orders shipped to our supported countries, with no minimum purchase required.

All prices displayed on our website already include shipping costs. No additional shipping fees will be charged at checkout.

7. Order Tracking

7.1 Tracking Information

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information. You can also track your order through your account on our website.

7.2 Tracking Activation

  • Tracking usually becomes active within 24–48 hours after shipment.
  • For international shipments, tracking updates may take up to 5 business days to appear.
  • Some remote destinations may have limited tracking visibility.

7.3 Tracking Issues

If your tracking information has not been updated for 5 or more business days, please contact us so we can investigate with our shipping partners.

8. Address Requirements & Changes

8.1 Address Accuracy

Please ensure your shipping address includes:

  • Full recipient name
  • Complete street address (including apartment or unit number if applicable)
  • Correct postal or ZIP code
  • Phone number (recommended for international deliveries)

8.2 Address Changes

Requests to change your shipping address should be made immediately after placing your order. Once an order enters processing, changes may no longer be possible.

8.3 Incorrect Addresses

Orders returned due to incorrect or incomplete addresses may be subject to reshipping charges.

9. Customs and Import Duties

9.1 International Orders

Depending on your country's regulations, customs duties, taxes, or import fees may apply. If applicable, these charges are the responsibility of the customer.

Please note that customs processing may occasionally result in delivery delays beyond our estimated shipping times.

9.2 Customs Declarations

We accurately declare all shipments and their values in accordance with international customs regulations.

10. Special Circumstances

10.1 Weather Events & Natural Disasters

Shipping delays may occur due to severe weather, natural disasters, or other events beyond our control. If significant delays affect your order, we'll keep you informed whenever possible.

10.2 Peak Periods

During busy shopping periods such as Black Friday, Christmas, and other major sales events, processing and delivery times may be extended.

11. Lost or Damaged Packages

11.1 Lost Packages

If a carrier confirms that your package has been lost, we will, at our discretion:

  • Send a replacement at no additional cost; or
  • Issue a full refund.

11.2 Damaged Packages

Please inspect your order upon delivery. If your item arrives damaged, contact us within 48 hours of delivery and include clear photographs so we can resolve the issue as quickly as possible.

12. Contact Us

If you have any questions regarding shipping, please contact us:

Email: hello@muzzlypet.com

When contacting us, please include:

  • Your order number
  • Your tracking number (if available)
  • A brief description of your enquiry

We aim to respond to all shipping enquiries within 1 business day.

Note: This Shipping Policy may be updated from time to time. The latest version will always be available on www.muzzlypet.com.